FAQ

Events

Who should attend an Marzano Resources event? You! Thousands of educators from a variety of schools and districts have benefited from attending Marzano Resources events. Whether you are a superintendent, principal, curriculum director, or classroom teacher, you are guaranteed a full PD experience that offers essential frameworks for improved student performance.

Do I need to have a team to attend a 2-day workshop? No—but we recommend it! Research suggests attending with a team allows you to apply your learning more seamlessly; however, if your team can't make it, you can always bring the event program back to your school or district.

How do I register a team? Please register members at the same time. To add an individual to the group, call Customer Service at 888.849.0851.

How do I register more than one individual at a time? Change the number in the quantity field and additional registration forms will populate. If you are planning to register 5 or more individuals, please use our multiple registration form. Email multiple registration forms to [email protected].

Are meals included at Marzano Resources events? Refer to the event agenda for details.

Can I email my registration for an event? Yes, send your registration to [email protected]. We will follow up with any additional information.

If an event is sold out, what can I do? Contact Customer Service at 888.849.0851 to discuss waiting lists and alternative events, or to explore streaming the event live to your school or district.

How do I substitute another attendee for a registration I have already confirmed? Send your substitution request to [email protected], at least 5 days prior to the event. Please include the name of the individual currently registered, the event, and your substitute's name and email address.

How do I cancel my registration? All sales for the virtual events are final. If Marzano Resources reschedules a live event, customer’s event registrations will automatically apply to the rescheduled event. If Marzano Resources changes a live event to a virtual event, customer’s event registrations will automatically apply to the virtual event. If Marzano Resources cancels a live or virtual event, customer’s event registrations will be converted to Portable Event Package. For On-Site Events, cancellations for more than 90 days prior will require a $75 processing fee per registration. Cancellations between 10 and 90 days prior will require half of the registration fee per registration. No refunds for cancellations less than 10 days prior. We welcome and recommend substitutions for those who cannot attend. The cancellation policy applies to all requested transfers. All cancellations must be submitted in writing and can be submitted to [email protected].

How do I receive credit for attending an Marzano Resources event? You will receive a certificate of attendance six weeks following the event. If you did not receive your certificate, please contact [email protected].

How many CEUs will I receive for attending an Marzano Resources event? The number of continuing education units granted varies depending on event type and length. Please check with your department of education for CEU availability.

How do I bring an Marzano Resources event to my school or district? Start the conversation by calling Customer Service at 888.849.0851. We're always happy to discuss your needs!

I’m hard of hearing, and I’d like to request closed captioning for my virtual/streaming event programming. How might I make this request? Please contact our events team in advance of the event you are attending so that we can ensure the service is available to you.

Webinars

Are your webinars recorded? Yes, and they are posted on our webinars page.

Can I get credit for attending webinars? We don't offer credit, but you can get proof that you attended by emailing your request to [email protected].

Professional Development

I've never planned a professional development day. Where do I start? Give us a call (888.849.0851), and we'll guide you through the booking process. Our team will match you with an associate poised to meet your school's or district's unique needs.

What are the costs? Costs vary by associate, and travel and accommodation expenses are often included in the price. We'll work with you to create a sustainable plan that's budget friendly.

How can I learn about an associate before I decide? Check out a comprehensive listing of our associates. You can even view video clips of our experts in action. Or, call us (888.849.0851), and we'll help you choose.

Will I be able to contact the associate before my PD date(s)? Absolutely! After the contracting process is complete, we'll put you in touch with your associate to plan for your PD date(s).

What can my staff do to prepare? We're happy to recommend relevant books, videos, webinars, and other resources to help your team prepare for your PD date(s). Your associate may also have suggestions.

How long is a typical PD workshop? A typical workshop lasts six to seven hours, including time for lunch and breaks.

Are resources included with the PD date(s)? In most cases, resources are not included in the price of your PD; however, volume discounts are available. We're happy to work with you to select materials that complement the focus of your PD.

How far in advance should I book my PD? We book dates as far in advance as two years and as close as two weeks before. We recommend that you try for sometime in between. Generally, a variety of factors, such as the time of year, the associate's schedule, etc., affect the process.

What's the best way to follow up a PD date(s)? Our interactive web or video conferences are a wonderful platform for following up with an associate.

Am I responsible for making my associate's travel arrangements? No, our associates handle their own travel arrangements.

eBooks

When can I access my eBook? Your eBook will be accessible through VitalSource once your payment has been processed.*

*When using a check or purchase order, the order submitted online will not be processed until Marzano Resources receives the check or a copy of the signed official purchase order. Your purchase order must note payment terms of net 30 days. We cannot process purchase orders that do not note these payment terms. Please submit all payments to [email protected].

How do I access my eBook?

To access your eBook:

• Create a free VitalSource account by visiting VitalSource.com. If you already have a VitalSource account, please log in to your account.
• Paste the redemption code that Marzano Resources will email you in the “Redemption Code” field on VitalSource.com/Redeem. (Note: You can also access your redemption code within your Solution Tree account under the “eBook” section.)
• Click “Redeem.”
• Enjoy! Once your code is redeemed, your book will be added to your VitalSource Bookshelf and can be read anytime, anywhere.

What are the technical requirements for accessing the eBook?
A VitalSource account is required. To sign up for your free account, please visit VitalSource.com.

What if I have trouble accessing my eBook?
Please contact VitalSource by emailing [email protected] or by utilizing their Live Chat feature.

What are the shipping and handling costs?
There are no shipping or handling costs associated with eBooks. For paperback and hardcover book purchases, standard shipping costs apply. Please visit the Product Orders page for more information on shipping and handling costs.

Can I purchase multiple copies of the same eBook?
Bulk orders are not currently available through the website. Website purchases are limited to one eBook per title, per account. If you want to order multiple copies of an eBook, please contact customer support at [email protected].

What if I need to request a refund on my eBook order?
RETURN POLICY: We are unable to accept returns or cancel previously placed eBook orders.

Online Courses

How do I access my course? For credit card purchases, you will receive an email confirmation with your course access code. Your course begins once you receive your access code. You'll receive a reminder two weeks before your course access expires. For check or purchase orders, the order submitted online will not be confirmed until Marzano Resources receives the check or a copy of the official purchase order. Your purchase order must note payment terms of net 30 days. We cannot process purchase orders that do not note these payment terms.

What if I need to withdraw from the course? Refund requests for online courses must be received within 10 days from the date of purchase.

What are the technical requirements for equipment, software, and web access? You don't need any special software. High-speed Internet access is best for streaming videos. The courses are compatible with most browsers (use compatibility mode for Internet Explorer 9).

What is the format of the reading assignments? PDF

Will I have access to the reading material once my course has expired? Yes. You will have access to the reading material for your personal use after your course has expired.

How long will it be after I enroll before I have access to the course? You will receive your login when payment is received. If you call to enroll, it may be the next day. If you enroll using a check or purchase order, you will receive your login when payment is received.

Does Marzano Resources charge sales tax? Yes. Marzano Resources charges sales tax for purchasers in some states. Tax-exempt organizations will be prompted to enter their tax-exempt number during checkout. Please see Tax-Exempt Orders for more information, or call Customer Service at 800.733.6786.

Shipping

What are your shipping and handling rates? Do they change for expedited orders? On our Product Orders page, you will find our shipping and handling rates, as well as additional fees for expedited (rush) shipping.

About how long will it take me to receive my order? Ground orders within the continental US should be received three to seven days after the order is placed.

General/Other

What is your address? 555 North Morton Street, Bloomington, IN 47404

Can you send me your Federal ID/Form W-9? Download our Federal ID/Form W-9 here.

I've changed schools, jobs, districts, etc. How can I update my information or be removed from your mailing list? Email us your request.